Great importance is placed on customer service at Biraghi S.p.A. The company can provide periodic and punctual control analyses upon customer request for the batches of products they purchase. This analytical support ensures customers’ confidence in the final consumer and regulatory authorities. The company is also available to customers for any consultation or discussion regarding the purchased products, technical matters, and food industry standards. In recent years, the food sector has seen the development of new concepts and approaches to achieve “Total Quality” and ensure the consumer’s health and food safety. This is reflected in the new EC Regulations that constitute the so-called “Hygiene Package,” including regulations 852/2004 on food hygiene, 853/2004 on hygiene for animal-derived products, and 2073/2005 and 1441/2007, which establish new microbiological criteria and limits for various food matrices.
In the context of food safety, it is crucial for producers to have detailed knowledge of their products’ characteristics, emphasizing the importance of scientifically defining the shelf-life parameter. The quality department has been working on studying and verifying the commercial life of products based on a detailed characterization of each of them.
Regarding research and development, the laboratory and the quality office dedicate a significant part of their activities to preparing and studying innovative products or potential technologies. This includes collaborations with other company entities as well as important partnerships with research institutes and universities. Together, the Biraghi Laboratory and the Quality Office form the Biraghi Quality Department, operating under a single Quality Management.